Delivery Requirements

Please note: Before placing an order the following delivery requirements need to be checked:

Clear access for a large vehicle – it is the customer’s responsibility to inform us of any weight/height restrictions or narrow roads etc. which may prevent reasonable delivery. A flat area of hard-standing is required, (ie – not a slope and not gravel or loose chippings/grass) so the driver can operate the pump truck

Delivery is to kerbside only – drivers are unfortunately unable to carry material through to back gardens. If the customer requests delivery to be left on a driveway or similar, this is subject to access being available, and down to the driver’s discretion. Drivers entering customer property, either with the pump truck or with their vehicle, do so at the customer’s own risk.

Assistance on site – it is the customer’s responsibility to ensure either they, or a representative, are available on site to sign for the material. Drivers may leave goods without anybody present (at the driver’s discretion) at customer’s request, however, this will be at the customer’s own risk.

Inform us – please let us know if you have restrictions on site, or otherwise, which may prevent a delivery – we can provide a quotation for other delivery options if required.